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Hewlett Packard Computers Complaint - Windows 7 upgrade problems - compaq presario CQ60
Hewlett Packard Computers Complaint

Hewlett Packard Computers Complaint


Windows 7 upgrade problems - compaq presario CQ60

I ordered a laptop free windows upgrade 7 clearly stated on screen I went in and proceeded to build my computer it arrived oct 14th I waited oct 22 no upgrade can not upgrade because it was windows vista basic that was not clarified when ordering this product made several phone calls they even had my information wrong or could not find it. HP will not exchange nor upgrade my computer if i had known that I could have waited and purchased my laptop after oct 22, I was not in a hurry to recieve the computer the only reason I ordered then was because i was under impression I would get the upgrade. I have better service with my dell even after the warrenty has gone out they save your computer information and all upgrades you can pratically do yourself by typing in your computer no. online.
I will not order my new desktop from HP, I will order it from dell. Hp lost my buisiness in one falled order.

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motp says: (9 years ago)
Well, I am now in a similar position with HP. I bought my laptop on October 12. They said I'd get a free Windows 7 upgrade. I was surprised when the laptop arrived and there was absolutely no literature ANYWHERE within the packaging regarding my free upgrade. Since Windows 7 hadn't been released yet (it was released on October 20, 8 days later), I assumed HP would just mail me the information as soon as it became available. Unfortunately, I put too much trust in HP, and I allowed too much time to pass by.
So today, in June, I finally found the time to contact HP about the free upgrade. And now they're telling me it was a "promotion," and that I had to upgrade by March 15. Both my husband and I have been on the phone all day with HP, fighting them about this. Never did I read anywhere that this was just a "promotion" that would end on March 15. Second, when you buy outdated software and are promised the new upgrade, I've never known any company to ever put a deadline on when you go about upgrading - that is ridiculous. Third, they told me I should have received an upgrade code in the packaging, which I didn't. Fourth, they told me I was informed on the website when I purchased the PC, which I wasn't. And, finally, they even went as far as to say that they sent all of their customers emails and phone calls about the upgrade, which I am certain they did not.
So now they want me to pay $100+ for the Windows 7 upgrade that I purchased when I bought the laptop. Still fighting them about it, but it doesn't look like they're going to honor the free upgrade.
I'm very disappointed in HP. I've bought HP all my life, and most of my students buy HPs because they get a recommendation from me. If HP can't do something as simple as honor this simple upgrade for free, then I will never purchase an HP again. It's not about the $100. It's about a company being honest and fair with you, and giving you what you deserve, and giving you what you paid for.
Now I've read all of the complaints about Arvato (the company that shipped the upgrades), and I can't help but think that this whole upgrade is just not worth my time and energy. I can't believe the number of complaints I've just read online about Arvato. There should be a class action settlement against them and HP for this.

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